Returns & Exchanges
Items are eligible for returns and exchanges within 14 days of receipt.
This means you need to return your item to our warehouse within 14 days of receipt of the item. If we do not receive the items back in our warehouse within 14 days of authorizing a return we will not be able to process a refund. You can return your item up to 365 days after you have received it for a store credit or an exchange
Items eligible for refunds or exchanges
You can return new, unworn and unopened items, with all tags attached within 14 days of delivery for an exchange or a refund. We can only refund the amount paid. If you ordered a final sale item, you can return this for a different size or style or a store credit but not for a refund.
All items need to be in a sellable condition. This means being new, unworn and in original undamaged packaging. This is so our fulfilment center has tagged the returned item as "Sellable", not as 'Defective' or 'Customer Damaged'.
If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you.
It's also your responsibility to ensure the item gets back to us and we always recommend shipping it back to us with tracking. This way, we can find it if it get's lost or mis-placed. If you are exchanging the item into something else, the shipping cost to ship a new item out to you will be covered by us.
Items shipped to you in error
If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.
When can I expect to receive an eligible refund?
When an item is received back in our warehouse it gets processed within 7 days at which point we will be able to notify you that your return is authorized. From that point, please kindly allow up to 5 days for your refund to be processed. We process most refunds quicker during less busy periods. Thank you.
We can only process refunds to the original card used to pay for the order or the original Paypal account. We cannot offer refunds by any other method. This is for our customers’ protection.
It may take between 3-5 business days for your refund to reach your bank account from the date it has been processed by us. Please kindly allow for up to 5 days for the funds to come through. We will send you a refund confirmation when your refund has been processed.